The methods of design thinking and their benefits are fairly well known.
Ethnographic methods of user research heighten empathy levels and provide more fruitful insights. Reflective dialogue and creative envisioning brings to the surf... Read More
Organisational processes are great topics for heated discussion. For some, they represent the epitome of professionalism and objective management. For others they are the last resort of an unimaginative mind and a soulless culture. For m... Read More
How can an organisation sustain innovation?
Sustained Systemic Innovation
Who has responsibility for what? Who does what?
It’s hard to build and sustain innovation in any organisation. Everyone needs to be involved, yet some staf... Read More
I’ve been thinking recently about the way arguments often get rebuffed by a demand for evidence. Evidence-based this or that is now de rigueur in an increasing number of professions such as medicine, science, business management, public ... Read More
There’s a new book out by Google’s Executive Chairman and CEO for the 10 years 2001-2011 Eric Schmidt and Jonathan Rosenberg, called How Google Works. One of the most revealing insights is their policy for hiring ‘smart creatives’. When ... Read More