The most-wanted employee skills
Design thinkers make better employees, because a design thinking mindset embeds the most-wanted employability skills of critical thinking, creativity and empathy.
Critical thinking, creativity and empa... Read More
It's ARRIVE'd! Our new book on Design Thinking allied with business strategy and commercial awareness is now out and available at all the best bookshops. The ARRIVE framework for breakthrough innovation is for managers of innovation and ... Read More
Most universities and other educators regard critical thinking as the priority generic skill they’d like students to acquire before graduating. Where creativity gets a look in, sadly it’s often tokenistic or confined to non-mainstream di... Read More
The methods of design thinking and their benefits are fairly well known.
Ethnographic methods of user research heighten empathy levels and provide more fruitful insights. Reflective dialogue and creative envisioning brings to the surf... Read More
Thirty years ago I worked as middle manager with Moog in Germany. There I had a boss who set the target for his managers that they “should get at least half of their decisions right”. It went without saying that his managers should seek ... Read More
I’ve studied the innovation capability of many organisations, as academic, consultant and employee. One question that arises regularly concerns process. Should processes be strengthened and should they be the dominant modus operandi of o... Read More
Organisational processes are great topics for heated discussion. For some, they represent the epitome of professionalism and objective management. For others they are the last resort of an unimaginative mind and a soulless culture. For m... Read More
How can an organisation sustain innovation?
Sustained Systemic Innovation
Who has responsibility for what? Who does what?
It’s hard to build and sustain innovation in any organisation. Everyone needs to be involved, yet some staf... Read More
I’ve been thinking recently about the way arguments often get rebuffed by a demand for evidence. Evidence-based this or that is now de rigueur in an increasing number of professions such as medicine, science, business management, public ... Read More
There’s a new book out by Google’s Executive Chairman and CEO for the 10 years 2001-2011 Eric Schmidt and Jonathan Rosenberg, called How Google Works. One of the most revealing insights is their policy for hiring ‘smart creatives’. When ... Read More